724-681-7400   rpmohr@writemohr.com

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Sr. Technical Writer

Respironics, Inc.; Murrysville, PA

6/05 to Present

·         Use RoboHelp to write and maintain online help systems for Web- and Windows-based software applications related to sleep study analysis, use of therapy equipment and patient care. RoboHelp is used to single-source content for user manuals. I also use Adobe's InDesign and Illustrator products to write/maintain other manuals.

Technical Writer

L-3 Marine Systems; Leesburg, VA

12/04 to 6/05

·         Edited a variety of technical documentation related to shipboard control systems for naval and commercial ships.

Senior Technical Writer

Vastera, Inc.;  Dulles, VA

9/04 to 11/04

·         Wrote and edited user documentation, installation checklists for Web-based software applications and SOPs for the documentation team.  The applications are based on WebSphere technology and Oracle databases.

·         Created Word macros and templates to standardize/automate a variety of documentation tasks and to single source content.

Contract Technical Writer

Shoulders Corp.;  Reston, VA

10/03 to 9/04

·         Used RoboHelp to create online help systems that also served as source content for paper manuals. As the help team lead, I  employed the use of RoboHelp's master and sub-project feature to create multi-tiered help systems for multiple audiences that share "core" information. I also used RoboHelp's conditional build tags and export capabilities to create paper manuals directly from online help content.

Contract Technical Writer

Giant Eagle, Inc.;  Pittsburgh, PA

07/02 to 10/03

·         Wrote user manuals for custom, Web-based applications. I later converted those manuals to online help systems, thereby saving printing and delivery costs, while improving the efficiency of user documentation.

·         Created Macromedia Flash videos to supplement the online help and enhance a user's ability to learn complex procedures.  I use RoboDemo to create the videos.

·         Created Word templates, toolbars, AutoText entries, and macros for use by developers so as to improve consistency among documents while increasing efficiency and reducing text entry time.

·         Developed a macro to strip the headers and footers from over 4,200 Word docs in an automated fashion. If done manually, this could have taken 180+ hours. The macro did the job in less than 1 hour.

·         Developed illustrations and diagrams using Paint Shop Pro.

Contract Technical Writer

Contemporary Technologies, Inc.;  Pittsburgh, PA

04/02 to 07/02

·         Wrote a user manual for an Oracle Forms-based nuclear waste disposal application.

·         Worked on a variety of software specifications and requirements documents.

·         Devised a simple, efficient method of extracting software requirement text from specification documents so that the requirements could be imported to a database.

·         Developed a style guide for myself and two other technical writers on the project.

·         Created Word templates, toolbars, AutoText entries, and macros for use by developers so as to improve consistency among documents while increasing efficiency and reducing text entry time.

·         Developed illustrations and diagrams using Paint Shop Pro. 

Technical Writer

BillingZone, LLC; Pittsburgh, PA

01/01 to 02/02

·         Wrote and maintained 3 HTML-based online help systems and 2 user manuals for a Web-based invoice presentment and payment application.

·         Wrote and maintained a system administration guide.

·         Wrote and maintained 2 quick reference guides.

·         Developed Access databases for HR and Sales Departments

·         Developed illustrations and diagrams using Paint Shop Pro, Visio.

·         Assisted in the administration of a DocuShare repository.

Technical Writer

MediaSite, Inc.; Pittsburgh, PA

11/99 to 12/00

·         Wrote user manuals and installation guide for video analysis software.

·         Wrote HTML-based online help systems using RoboHelp.

·         Developed illustrations and diagrams using Paint Shop Pro.

·         Developed application databases using MS Access.

·         Developed software development processes.

·         Developed HTML pages for company intranet using RoboHelp.

Technical Writer

Medical Archival Systems, Inc.; Pittsburgh, PA

7/98 to 11/99

·         Wrote user manuals for medical record storage and retrieval software. The manuals were written using Word and Adobe Acrobat to produce PDF files.

·         Wrote online help using Homesite HTML authoring software.

·         Developed illustrations and diagrams using Paint Shop Pro.

·         Developed CPM (Critical Path Method) project schedules using SureTrak scheduling software.

·         Taught coworkers CPM theory and instructed them in the use of SureTrak.

·         Developed application databases using MS Access.

·         Developed slide presentations using PowerPoint.

·         Developed HTML pages for company intranet using Homesite.

Sr. Tech. Writer II

Carnegie Group, Inc.; Pittsburgh, PA

8/95 to 7/98

·         Wrote a user manual and administrator’s guide for patient transportation software. Manuals were written using FrameMaker.

·         Wrote a user manual for Solutions Recommender telecommunications software. The manual was written using Word. This project was for US West in Denver, Colorado.

·         Developed and maintained a project schedule for the Solutions Recommender project using P3 scheduling software.

·         Developed an intranet home page for the Solutions Recommender project as a way to inform project participants of status and share documentation.

·         Developed MS Access databases that generated hard-copy and HTML versions of procedures, and also integrated software requirements with test cases.

·         Developed several proposals for software projects in response to Dept. of Defense RFPs .

·         Developed databases that generate hard-copy and HTML versions of procedures.

·         Wrote HTML pages for the Web and Carnegie Group’s intranet.

·         Gained a working knowledge of the Software Engineering Institute’s Capability Maturity Model.

·         Gained a working knowledge of the Information Mapping methodology for documentation.

·         Recognized for "OUTSTANDING PERFORMANCE."

Technical Writer

Centerline Engineering Corp; Wexford, PA

7/87 to 8/95

·         Developed standards for writing technical proposals.

·         Wrote proposals for engineering and construction projects.

·         Developed schedules for engineering and construction projects using Finest Hour and P3 scheduling software.

·         Assisting in the design, layout, and writing of Cross Sections, Centerline Engineering's company newsletter. My contribution reduced the newsletter’s production costs by 59%.

·         Developed application databases using Paradox.

·         Wrote engineering application programs using the C and BASIC programming languages.

·         Converted a 7,000-line Fortran program running on a Mini Vax, to a C program to run on a Windows-based PC.

·         Wrote a user manual, product brochure, and marketing pieces for a conduit and cable tray utility software developed in-house.

·         Conducted in-house training in WordPerfect and general computer use.

·         Trained customers in the use of Primavera scheduling software.

·         Awarded: "OUTSTANDING GROWTH and ACHIEVEMENT."

·         Awarded: "OUTSTANDING GROWTH and PERFORMANCE."

Support Programmer

Pharmacy Data Systems, Inc.; Murrysville, PA

2/86 to 7/87

·         Provided help desk support to pharmacists for a pharmacy system developed in-house.

·         Rewrote the existing user manual for the software.

Estimator

Sheesley Construction Co.; Johnstown, PA

10/85 to 2/86

·         Analyzed RFP's and developed project estimates for the construction of cryogenic cold boxes and distillation columns.

·         Created orthographic shop fabrication drawings of piping sub systems.

Engineering Programmer

National Valve & Mfg. Co.; Blawnox, PA

5/74 to 5/85

·         Developed a methodology for converting existing calculation programs from a UNIX platform to a Tektronix, desktop platform. This effort included several custom BASIC programs and a user manual.

·         Worked in the drafting, estimating, and data processing departments.

·         Created orthographic shop fabrication and isometric installation drawings.

·         Awarded: "CERTIFICATE of ACHIEVEMENT."